Travel Lane County
541.484.5307 · 800.547.5445 · EugeneCascadesCoast.org
Adventure Center/Visitor Information: 3312 Gateway St · Springfield OR (Open daily 9 a.m. - 6 p.m.)
Downtown Eugene Visitor Center: 754 Olive St · Eugene OR (Open Monday-Friday 8 a.m. - 5 p.m.)
Mailing Address: PO Box 10286 · Eugene OR 97440 s


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Visitor Services Manager

Purpose of Position

Manage staff, visitor centers and gift shop operations to inspire visitors to stay and travel throughout Lane County. Must be a team player with leadership skills who is service-oriented, organized, responsible and energetic.

Responsibilities

  • Manage Visitor Services staff by facilitating personnel-related tasks such as scheduling, training, performing reviews and maintaining performance and productivity standards
  • Generate and analyze reports
  • Develop and maintain organizational systems and processes
  • Responsible for facilities upkeep and maintenance with help from maintenance and cleaning services
  • Responsible for all aspects of a small gift shop including displays, inventory, point of sales, procedures, and reporting
  • Model excellent customer service and an exceptional work ethic
  • Develop tools for frontline training and oversee delivery of trainings
  • Help visitors plan trips, book accommodations and schedule recreational activities
  • Other duties as assigned

Qualifications

  • Experience managing staff
  • Experience with developing and maintaining organizational systems
  • Process-oriented, extreme attention to detail, hyper-organized and able to multi-task and manage time
  • Exceptional customer service with a genuine desire to help
  • Passion for and knowledge of Lane County’s recreational, culinary and cultural offerings
  • Ability to work easily & professionally with a variety of visitors and coworkers
  • Loyalty to and positive representation of Travel Lane County
  • Clear written and oral communication, including on the phone
  • Able to handle a fast-paced customer service environment
  • Proficient with basic computer programs (Microsoft Word, Excel, Internet)
  • Accurate data entry

Requirements

  • Willing to regularly work on weekends and after-hour events
  • Willing to work with limited privacy in a public work station shared with other team members
  • Able to adhere to a set 9 a.m. – 6 p.m. schedule with limited flexibility
  • Eager to assist and follow directions
  • Able to secure an OLCC servers permit
  • Valid Driver’s License and clean driving record.
  • Able to lift 35 lbs. from the floor and carry
  • Able to stand for duration of an 8-hour shift
  • Able and willing to use standard cleaning supplies

Compensation/Hours

  • This is a full-time salaried Professional Exempt position.
  • Benefits include medial and dental insurance as well as paid holidays, vacation and sick leave. Employee eligible for employer contribution into SEP/IRA after 2 years of employment.
  • This position reports to the Vice President of Tourism Marketing.  

The position is open until filled. Interviews start immediately.

To apply click here