Travel Lane County
541.484.5307 · 800.547.5445 · EugeneCascadesCoast.org
Adventure Center/Visitor Information: 3312 Gateway St · Springfield OR (Open daily 9 a.m. - 6 p.m.)
Downtown Eugene Visitor Center: 754 Olive St · Eugene OR (Open Monday-Friday 8 a.m. - 5 p.m.)
Mailing Address: PO Box 10286 · Eugene OR 97440 s


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Visitor Services Manager

Purpose of Position

Manage staff, visitor centers and gift shop operations in order to inspire visitors to stay and travel throughout Lane County. Must be a team player with leadership skills who is service-oriented, organized, responsible and energetic.

Specific Duties:

  • Manage Visitor Services staff by managing and facilitating personnel-related tasks such as scheduling, training, performing reviews and maintaining performance and productivity standards
  • Generate and analyze reports
  • Develop and maintain organizational systems and processes
  • Responsible for facilities upkeep and maintenance with help from maintenance and cleaning services
  • Responsible for all aspects of a small gift shop including displays, inventory, point of sales, procedures, and reporting
  • Model excellent customer service and an exceptional work ethic
  • Develop tools for frontline training and oversee delivery of training
  • Help visitors plan trips, book accommodations and schedule recreational activities
  • Other duties as assigned

Qualifications:

  • Experience managing staff
  • Experience with developing and maintaining organizational systems
  • Process-oriented, extreme attention to detail, hyper-organized and able to multi-task and manage time
  • Exceptional customer service with a genuine desire to help
  • Passion for and knowledge of Lane County’s recreational, culinary and cultural offerings
  • Ability to work easily & professionally with a variety of visitors and coworkers
  • Loyalty to and positive representation of Travel Lane County
  • Clear written and oral communication, including on the phone
  • Able to handle a fast-paced customer service environment
  • Proficient with basic computer programs (Microsoft Word, Excel, Internet)
  • Accurate data entry

Requirements:

  • Willing to regularly work on weekends and after-hour events
  • Willing to work with limited privacy in a public work station shared with other team members
  • Able to adhere to a set 9 a.m. – 6 p.m. schedule with limited flexibility
  • Eager to assist and follow directions
  • Able to secure an OLCC servers permit
  • Has a valid Driver’s License and clean driving record

Physical Requirements:

  • Able to lift 40 lbs from the floor and carry
  • Able to stand for duration of an 8 hr shift
  • Able and willing to use standard cleaning supplies

This position reports to the Vice President of Tourism Marketing.  Benefits include medical and dental insurance as well as paid holidays, vacation and sick leave.

Cover letters should highlight the applicant’s knowledge and passion for Lane County as well as relevant experience. Please limit cover letter to one page.

The position is open until filled. Interviews start immediately.

To apply click here