Privacy Policy and Terms of Use

Privacy Policy and Terms of Use

Last updated: December 2025

To review historical copies of our privacy policy, contact info@eugenecascadescoast.org.

About Travel Lane County

EugeneCascadesCoast.org is the official website of the Eugene/Springfield Convention & Visitors Bureau (dba Travel Lane County and Eugene, Cascades & Coast Sports Commission), the official destination marketing organization for Lane County, Oregon.

Our postal address: 754 Olive Street, Eugene OR 97401

Contact: info@eugenecascadescoast.org | 541.484.5307

Our Commitment to Privacy

Travel Lane County values your privacy. We are committed to protecting your personal information and maintaining your trust. This Privacy Statement explains how we handle both personally identifiable information you share with us and non-personally identifiable information that we may automatically collect through our digital and printed communication.

What Information We Collect

Personal Information You Provide

We collect personal information only when you voluntarily provide it through forms, subscriptions, contests or surveys. This may include:

• Name, address, email and phone number
• ZIP code and demographic information (household information, age group)
• Travel interests and preferences
• Location data (only if you agree to share your location)

All data you submit is encrypted during transfer using HTTPS/SSL. You can refuse to provide personal information, though this may prevent you from using certain site features. You may withdraw consent at any time by contacting info@eugenecascadescoast.org.

Information We Collect Automatically

When you visit our website, we automatically collect certain technical information:

• Domain name and IP address
• Browser type and operating system
• Pages viewed and time spent on site
• Referring website

This information helps us improve website functionality and understand how visitors use our site.

Cookies and Tracking Technologies

We use cookies, pixel tags and similar technologies to enhance your experience, understand site usage and deliver relevant content.

Cookie Consent and Control

When you first visit our website, you will see a cookie consent banner that allows you to accept or reject non-essential cookies. You have granular control over different cookie categories:

• Strictly Necessary Cookies: Required for the website to function (cannot be disabled)
• Performance/Analytics Cookies: Help us understand how visitors use our site
• Functional Cookies: Enable enhanced features and personalization
• Targeting/Advertising Cookies: Deliver relevant advertisements and measure campaign effectiveness

You can change your cookie preferences at any time by clicking the cookie settings link in the website footer or by adjusting your browser settings. If you reject non-essential cookies, some site features may not function properly.

Third-Party Cookies and Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies to collect information about how visitors use our site, including IP addresses. Google uses this data to evaluate site usage, compile activity reports and provide related services. Google may also transfer this information to third parties as required by law or where they process the information on Google's behalf.

You can opt out of Google Analytics tracking: Google Analytics Opt-out

Review Google's privacy practices: Google Privacy Policy

Data Sharing Through Analytics

Please note that sharing data with analytics providers like Google Analytics may constitute 'sharing' of personal information under some state privacy laws (such as California's CCPA). If you opt out of data sharing through our cookie banner or by contacting us directly, we will stop sharing your information with advertising and analytics partners.

How We Use Your Information

We use the information we collect to:

• Enhance website usability and improve content
• Personalize your experience and provide relevant information
• Send requested materials and respond to inquiries
• Deliver email newsletters (when you opt in)
• Analyze visitor trends and compile statistics
• Fulfill legal obligations

Data Retention

We retain personal information as necessary to comply with legal obligations, resolve disputes and enforce agreements.

How We Share Your Information

We do not sell or rent your personal information to third parties for their marketing purposes. We may share information in these situations:

• With your consent: When you opt in to sharing information with tourism partners or request mailed visitor information materials
• Service providers: Companies that help us operate our website and deliver services (email platforms, analytics providers, web hosting), and help us track the effectiveness of our advertising campaigns
• Legal requirements: To comply with court orders, legal processes or law enforcement requests
• Safety and protection: When necessary to protect rights, property or safety

Tourism Industry Partners

When you request information about specific hotels, attractions or services, we may share your contact information with those businesses or service providers to fulfill your request. For visitor guide requests, we share your name and mailing address with our fulfillment partners to mail the guide to you. This is done only with your explicit permission through form submissions. These partners operate under their own privacy policies.

Third-Party Recipients

Here are specific third parties with whom we share personal information:

• Google LLC: Analytics and advertising services
• Simpleview Inc.: Website hosting and CMS platform
• Act-On: For delivering newsletters and communications
• Programmatic advertising partners: display advertising and campaign measurement
• Visitor guide fulfillment provider: To mail requested visitor guides

Global Privacy Control (GPC)

We recognize and honor Global Privacy Control (GPC) signals. If your browser sends a GPC signal, we will treat it as a valid request to opt out of the sharing of your personal information.

Additionally, you can control cookie settings through our cookie consent banner, which appears when you first visit our website and can be accessed anytime through the cookie icon.

Cookie Banner and Opt-Out Options

When you visit our website, you can manage your privacy preferences through our cookie consent banner. Rejecting non-essential cookies will prevent the sharing of your data with third-party analytics and advertising partners. You can change your preferences at any time via the cookie icon at the footer of the website.

Your Privacy Rights

Oregon Consumer Privacy Act (OCPA) Rights

If you are an Oregon resident, you have the following rights:

• Right to Access: Request what personal information we have collected about you
• Right to Correct: Request correction of inaccurate personal information
• Right to Delete: Request deletion of your personal information
• Right to Data Portability: Receive a copy of your data in a portable format
• Right to Opt Out: Opt out of targeted advertising and profiling

To exercise these rights, contact us at info@eugenecascadescoast.org or 541.484.5307. We will respond within 45 days. If we deny your request, you have the right to appeal by contacting us at the same email address.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have these rights:

• Right to Know: Request details about personal information we have collected
• Right to Delete: Request deletion of your personal information
• Right to Correct: Request correction of inaccurate information
• Right to Opt Out: Opt out of sharing of your personal information
• Right to Non-Discrimination: Exercise rights without discriminatory treatment

To exercise these rights, contact info@eugenecascadescoast.org or 541.484.5307. We will respond within 45 days.

All Other States & Territories

Regardless of your location, you have the following rights:

• Review Your Information: Request to see what information we have about you
• Update Your Information: Correct any inaccuracies in your personal data
• Delete Your Information: Request removal from our database
• Opt Out of Marketing: Unsubscribe from email newsletters using the link in every email
• Manage Cookies: Control cookie settings through our cookie banner

Contact info@eugenecascadescoast.org to exercise any of these rights.

How We Protect Your Information

We employ industry-standard security measures to protect your information:

• Secure server locations with documented security procedures
• Firewall protection and encryption technologies
• HTTPS/SSL encryption for all data transmission
• Regular security assessments and updates
• Limited employee access to personal information

While we implement preventative measures to protect your data, no internet transmission or electronic storage system is 100% secure. We cannot guarantee absolute security of information transmitted through our website.

Special Topics

Social Media and Sharing Features

Our website includes social media sharing buttons. These features may collect your IP address, track which page you're visiting and set cookies. Social media features are either hosted by third parties or directly on our site. Your interactions with these features are governed by the privacy policies of the companies providing them.

Links to Other Websites

Our website contains links to third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Email Marketing Consent

When you subscribe to our email newsletters, you provide explicit consent to receive marketing communications. Every email includes an unsubscribe link that allows you to opt out at any time.

We comply with the CAN-SPAM Act and provide one-click unsubscribe functionality. Your email address will not be shared with third parties for their marketing purposes without your additional consent.

International Visitors

Our website is hosted in the United States. If you access our site from outside the U.S., please be aware that your information will be transferred to, stored and processed in the United States. By using our website, you consent to this transfer.

We process personal information based on your consent or our legitimate interest in marketing Lane County as a travel destination. You have the right to withdraw consent, access your data, request corrections or deletion and lodge complaints with your local data protection authority.

Changes to This Privacy Policy

We reserve the right to update this privacy policy to reflect changes in our practices or legal requirements. Any changes will be posted prominently on this page with an updated effective date. We encourage you to review this policy periodically.

Dispute Resolution

If you have an unresolved privacy or data use concern, please contact us first at info@eugenecascadescoast.org. Under certain circumstances, you may be able to invoke binding arbitration.

Contact Us

For questions about this privacy policy or to exercise your privacy rights:

Email: info@eugenecascadescoast.org

Phone: 541.484.5307

Mail: Travel Lane County, ATTN: Privacy Officer, 754 Olive Street, Eugene OR 97401