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Travel Lane County
Our team of destination marketing professionals reflects decades of industry experience, forward-thinking, versatile skill sets and relationship-building. Our work inspires people to experience and appreciate Lane County (Eugene, Cascades & Coast), creating opportunities, a sense of place, and stronger communities.
Located in Market Alley in downtown Eugene, the Visitor Center provides free maps, brochures, visitor magazines and tourism information. Open daily.
Eugene, Cascades & Coast Visitor Center
5th Street Market Alley
550 Pearl St, Suite 106, Eugene, OR 97401
Monday - Saturday, 10 a.m. - 7 p.m.; Sunday, 10 a.m. - 6 p.m.
Phone: 541.484.5307
Travel Lane County Administrative Offices
754 Olive St, Eugene, OR 97401 (by appointment)
Our Team
Samara Phelps President and CEO
Originally from Eugene, and a University of Oregon graduate, Samara began her tourism career as Visitor Services Coordinator for Travel Lane County in 2007. Her role evolved to Director of Visitor Services and then to Director of Stakeholder Relations. In 2015, she joined Clackamas County Tourism and in 2019 was named Executive Director of Clackamas County Tourism promoting the Mount Hood Territory region. She holds a VisitAble Disability Inclusion Certificate and is a graduate of both the Oregon Tourism Leadership Academy and the Chinook Institute for Civic Leadership. She has been active within her community and serves as the President of Nearby Nature.
Emily Forsha Executive Vice President, Strategy and Community Relations
Emily leads strategy execution and community alignment for the organization, working closely with the President & CEO to keep day-to-day work connected to long-term priorities. She oversees creative services, digital platforms and membership and partnerships, and serves as the internal lead on implementing the Destination Master Plan across Lane County's communities.
Liz Bocking Vice President of Finance and Administration
Liz is responsible for the financial and administrative oversight of Travel Lane County. She oversees day-to-day operational systems, human resources and adherence to organizational guidelines and policy.
J.B. Carney Vice President, Destination Sales and Services
J.B. leads the convention, sports and travel trade sales and services program, driving overnight visitation through strategic market development and a high-performing team. He oversees the full sales pipeline from prospecting to booking and works to ensure events succeed from advance planning through on-site execution.
Stephen Hoshaw Vice President, Marketing
Stephen leads the marketing team, setting strategy across paid, owned and earned channels to drive visitation and build trust in the Eugene, Cascades & Coast brand. He oversees the organization's marketing and communications functions and works closely with the sales and services team to align efforts across the full visitor journey.
Megan Temple Senior Director, Membership and Partnerships
Megan leads membership growth and partner engagement, connecting members to programs, events and opportunities that strengthen the visitor economy. She builds relationships with partners across Lane County and leads the organization's member events, including the annual Visitor Industry Celebration.
Haley Mendez Membership Coordinator
Haley supports the membership program by managing billing, benefit fulfillment and partner data. She keeps member records accurate in the CRM and helps produce weekly email communications.
Melanie Griffin Creative Director
Melanie is the brand manager and leads the creative services team. She directs photo and video production from concept through delivery and manages the organization's creative asset library.
Taj Barnhart Morgan Director, Web and Content
Taj leads website content strategy, making sure the site tells the story of Lane County through high-quality, compelling content. She owns the content management system, manages search engine optimization and analyzes website performance to guide what comes next.
Georgia Richardson Project and Platform Coordinator
Georgia coordinates internal platforms and cross-team projects, helping the team work efficiently and effectively in support of marketing the Eugene, Cascades & Coast region.
Philis McLennan Director, Convention and Sports Marketing
Philis develops and executes marketing strategy that advances convention, sports and travel trade sales efforts. She works closely with the sales and services team to bring their priorities to life through planner-facing marketing and helps ensure visiting event attendees and spectators have a welcoming experience.
Julia Voigt Director, Destination Marketing
Julia leads demand generation, developing campaigns that drive awareness, interest and visitation across the full visitor journey. She oversees the destination's consumer-facing digital platforms and makes sure destination marketing represents the full county, including its rural communities and demand drivers.
Clarissa Warrick Director, Operations
Clarissa leads visitor services and facility operations, making sure visitors have a high-quality experience starting with their first stop at the Visitor Center. She oversees the Eugene, Cascades & Coast Visitor Center along with day-to-day operations for the office and its systems.
Heidi Albertson Convention Sales Manager
Heidi develops and secures convention business that drives overnight visitation. She manages the full sales process from prospecting to booking and builds strategic relationships with hotels and hospitality partners across the destination.
Alayna Newman Sports Sales and Services Manager
Alayna supports sales efforts to acquire new sports events to Lane County as well as provides services to these events to help enable their success. She works to increase the economic benefit and community partnership of sport in Lane County.
Fiona Gledhill Sales and Services Manager
Fiona develops and maintains relationships with meeting planners, tour operators, and travel industry partners; generating new business opportunities, marketing regional attractions and experiences, and connecting clients with local venues, accommodations, and tourism resources to support successful events and travel programs.
Cass Moore Sales and Services Coordinator
Cass helps provide essential support to the Sales & Services team by managing data, research, event logistics and administrative tasks. She helps to deliver exceptional experiences for event owners, meeting planners, partners and visitors.
Kyle Chase Visitor Services Specialist
Kyle provides visitor information on hotels, dining and things to do in the Eugene, Cascades & Coast region. He is knowledgeable about hiking, camping and outdoor destinations. He also assists with the local event calendar.
Eli Panero Visitor Services Specialist
Eli guides visitors to hotels, dining and things to do in the Eugene, Cascades & Coast region. He specializes in the University of Oregon and its athletics, downtown dining and live music. He produces photography and editorial content for the organization, and assists with permit sales and the event calendar.
Visit local visitor information centers and chambers of commerce for maps, brochures and tips on things to do in each community.
Employment
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