Travel Lane County
541.484.5307 · 800.547.5445 · EugeneCascadesCoast.org
Adventure Center/Visitor Information: 3312 Gateway St · Springfield OR (Open daily 9 a.m. - 6 p.m.)
Downtown Eugene Visitor Center: 754 Olive St · Eugene OR (Open Monday-Friday 8 a.m. - 5 p.m.)
Mailing Address: PO Box 10286 · Eugene OR 97440 s


Privacy Policy and Terms of Use

Last updated: 11.12.2021

To review historical copies of our privacy policy, contact privacy@eugenecascadescoast.org.

About Travel Lane County

EugeneCascadesCoast.org is the official website of the Eugene/Springfield Convention & Visitors Bureau, (dba Travel Lane County and Eugene, Cascades & Coast Sports Commission), the official destination marketing organization for Lane County, Oregon. 

Our postal address is: 754 Olive Street, Eugene OR 97401

We can be reached via email at privacy@eugenecascadescoast.org or 541.484.5307.

Privacy

Travel Lane County and Eugene, Cascades & Coast Sports Commission value your privacy. We are committed to protecting your personal information and maintaining your trust.

Our Privacy Statement lets you know how we handle both personally identifiable information you share with us through our digital and printed communication vehicles and non-personally identifiable information that we may automatically collect.

Table of Contents

What Information Do We Collect About You?

User Data/Data Collection: Personal Identification Information
User Data/Data Collection: Non-personal identification information
User Data/Data Collection: Web Browser Cookies and Other Tracking Technologies
User Data/Data Collection: Social Media (Features) and Widgets
User Data/Data Collection: Automated Decision Making and Profiling

How Do We Use Your Information?

Use of Information
Links to Other Websites/Third Party Disclosure
Data Collection For Clients and Partners

How Do We Protect Your Information?

Data Security
Reviewing/Updating Your Information
Dispute Resolution
Changes to This Privacy Policy
Report Concerns

Web Content, Images, Video and Tracking

Content
Images and Video
User Generated Content
Google Analytics

For questions about privacy and data collection through EugeneCascadesCoast.org contact privacy@eugenecascadescoast.org.

What Information Do We Collect About You?

User Data/Data Collection: Personal Identification Information

We do not collect any personal information through EugeneCascadesCoast.org except that which is knowingly and willingly supplied by the visitor for the purpose of providing the services/information requested through our site. We will collect personal identification information from users only if they voluntarily submit such information to us. Personal identifying information may be collected through e-newsletter forms, online request forms, contests, feedback forms, surveys, personal interest forms, and mobile application forms. Any information that the customer provides, such as name, address, email, phone number, ZIP code; demographic information, such as household information, age group, etc. and information about your travel interests will be stored in a secure location and will be used only for those purposes stated. When you choose to submit such information, you are transferring that information into the United States of America and are consenting to such transfer. All data transferred will be/is encrypted (Hypertext Transfer Protocol Secure, or HTTPS) transfer, through Secure Sockets Layer, or SSL. Visitors can always refuse to supply personal identification information, noting that choosing to do so may prevent the user from engaging in certain site-related activities. Users of our services, such as e-newsletter subscriptions, may also withdraw consent for the use of their personal information at any time. To review, update, or delete your collected data, or to withdraw consent for use, contact privacy@eugenecascadescoast.org.

User Data/Data Collection: Non-personal identification information

We may collect non-personal identification information about users whenever they interact with our website. We collect the domain name from each site visitor as well as statistical information, such as the number of visitors and the pages viewed. Non-personal identification information may include the browser name, the type of computer being used, and technical information about the user’s means of connection to our site, such as the operating system and the Internet service providers utilized, and other similar information. Location information is collected if the user agrees to show their location or check-in to venues by GPS.

User Data/Data Collection: Web Browser Cookies and Other Tracking Technologies

Our site may use "cookies", tags, or scripts to enhance the user experience, track users’ movements around the website, and to gather demographic information about our user base.

A user's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The user may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. In these cases, please note that some parts of the site may not function properly. Location information is collected if the user agrees to show their location or check-in to venues by GPS.

User Data/Data Collection: Social Media 

Our website includes social media features, such as "Share" buttons. If you choose to use these features, they may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. The social media programs, features, and widgets we use are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing the feature(s).

User Data/Data Collection: Automated Decision Making and Profiling

Travel Lane County and Eugene, Cascades & Coast Sports Commission partners with companies that utilize automated decision-making processes, including user profiling, in order to provide more relevant marketing materials to those users who opt in to receiving emails from us.

How Do We Use Your Information?

Use of Information

The information that we collect is used to enhance the usability and improve the content of our web pages. It may be used to personalize information and for statistical purposes. Personal information will not be shared with third parties unless indicated and when approved by the user (in other words, if the user opts-in to sharing information) or unless required to do so by law, such as to comply with a subpoena, court orders, legal process from law enforcement agencies, or similar legal proceedings. We provide information to investigate or prevent suspected illegal activities. Personal data may be shared in the following situations, as well:

  • As required by law, such as to comply with a subpoena, legal proceedings, or similar legal process
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, and
  • To a third party with your prior consent to do so.

Travel Lane County and Eugene, Cascades & Coast Sports Commission may retain personal data we process until the visitor/user notifies us that he/she no longer wishes to receive the services or information for which the data was collected. Travel Lane County and Eugene, Cascades & Coast Sports Commission will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Links to Other Websites/Third Party Disclosure

EugeneCascadesCoast.org contains links to other sites. Please be aware that we are not responsible for the information collection processes on these sites and cannot control how the information is used. Please view the privacy policies on these other websites for further information.

Data Collection for Clients and Partners

Travel Lane County and Eugene, Cascades & Coast Sports Commission supports the development and operation of partner services/products that interact with client user information. We acknowledge that we may face liability in cases where there is an onward transfer of your personal information from us to a third party. We hold those third parties with whom we do business to the same rigorous security standards that we impose on ourselves.

How Do We Protect Your Information?

Data Security

Travel Lane County and Eugene, Cascades & Coast Sports Commission employs processes intended to protect user information and maintain security of data. We seek to protect our servers by locating them in areas with documented security procedures, by using firewalls, and by implementing other security technologies. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of data. However, despite our preventative measures and those of our partners, NO GUARANTEE CAN BE MADE THAT YOUR INFORMATION AND DATA WILL BE SECURE FROM INTRUSIONS AND UNAUTHORIZED RELEASE TO THIRD PARTIES.

Reviewing/Updating Your Information

You have the right to review your information at any time. If you would like to review your information within our contacts database, update it, or remove it, please contact privacy@EugeneCascadesCoast.org.

Unsubscribe/Opt-Out

If you would like to be removed from or change your subscriptions to any of our e-newsletters, there is a link at the bottom of every e-newsletter that allows you to do so.

Dispute Resolution

Under certain circumstances, an individual may be allowed to invoke binding arbitration for a violation of that individual’s privacy rights.

We are subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC), the Department of Transportation, or any other U.S. authorized statutory body.

Changes to This Privacy Policy

We reserve the right to change and update our privacy policy. Any changes to our policy will be prominently posted on this site. Effective change date is at the beginning of this document.

Report Concerns

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at  https://feedback-form.truste.com/watchdog/request

Web Content, Images, Video and Tracking

Content

Content and information contained in this site has been compiled by Travel Lane County and Eugene, Cascades & Coast Sports Commission, based on data submitted directly from local tourism promotion partners and business entities. While every effort is made to ensure the accuracy of this information, all data is subject to change without notice. Travelers are advised to contact individual businesses or organizations to obtain information to their satisfaction before traveling. Links to third-party websites are provided as a convenience to users; Travel Lane County and Eugene, Cascades & Coast Sports Commission does not control or endorse the content or make any claims to the accuracy of the content.

Images and Video Use

Travel Lane County and Eugene, Cascades & Coast Sports Commission are dedicated to providing images for the use of promoting the Eugene, Cascades & Coast region (Lane County, Oregon). We provide images and video for that intended use through our Asset Request Library for the following groups: media, meeting and sport planners, travel trade and tourism industry professionals, and local businesses.

The downloading of images without going through the formal request process is strictly prohibited. Photos and video are contracted for specific uses. Travel Lane County and Eugene, Cascades & Coast Sports Commission must ensure that the image is available for the purpose requested.

User Generated Content

Travel Lane County and Eugene, Cascades & Coast Sports Commission may utilize User-Generated Content (UGC) aggregated from public profiles on social network applications such as Facebook or Instagram. Sharing of public posts is governed by the social network platforms’ policies and terms of service.

Google Analytics

User information from EugeneCascadesCoast.org is collected primarily to provide a more efficient experience. EugeneCascadesCoast.org  use “cookies” “pixel tags” and “spotlight tags,” to provide more relevant content, advertising, and website navigation. These may be small text files which are put on your computer or small graphic files. Information provided through these methods is anonymous in nature. If you wish, you may set your browser to refuse cookies. Some cookies may remain on your computer until you manually delete them.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help the website analyze how users use the site. The information generated by the cookie about your use of the web site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the web site, compiling reports on web site activity for web site operators and providing other services relating to web site activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google offers opt-outs for analytics and for Google’s remarketing services.

Google’s use of your IP address and other data held by Google is governed by your preferences within Google’s product suite and Google’s privacy policies. Visit Google’s website to view their privacy policies and opt-out options.

In addition, this website may use third-party and partner advertiser cookies, pixel tags, or spotlight tags on select web pages. The purpose of these types of cookies, pixels, and tags is to collect and aggregate statistics about your visit to our website and/or to provide relevant re-marketing to you. These companies and partners may use information about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. These cookies do not contain personally identifiable information.